Summary
This project examines how the designers of artificial intelligence (AI) tools influence user interactions. A key focus is on the work of conversation designers and user experience (UX) professionals who write AI dialogue and determine how AI systems respond. The project includes fieldwork among these researchers and designers to understand how their choices affect interactions between AI and users. Project findings are adapted into new educational resources to improve digital interactions. The project involves a mixed-methods ethnographic study that uses participant observation and intervi
